Should you have cause to complain please address all correspondence to the Quality Manager at the address provided below, all complaints will be formally logged and acknowledged in writing within 48 hours.

We aim to ensure that:

  • Making a complaint is as easy as possible.
  • We treat your complaint seriously.
  • We deal with your complaint promptly and in an efficient & confidential manner.
  • We learn from complaints and use them to review and improve our service.

How to Make a Complaint

In writing to Customer Services Team at:
Chas Berger & Son Ltd
Customer Service
Power House
Old Oak Lane
London NW10 6EJ

By email at
By phone to our customer services team on 020 8357 3600
By fax to our customer services team on 020 8357 3609