Customer Care

Our goal is simple – to provide a level of customer care and focus that delivers complete satisfaction.

Here is what we do…

  • We recognise and respect that we are working in peoples ‘homes’ not houses – consideration will be shown at all times, to residents, their home and personal belongings.
  • Our aim is to minimise disruption to residents and ensure effective communication is carried out on a daily basis.
  • Chas Berger workforce will keep properties safe, clean and tidy and maintain a high standard of behaviour whilst working in peoples homes. This will reflect the way we work in peoples’ homes – no smoking, eating, using mobile phones or radios during working hours.
  • We ensure that our operatives are respectful to individual needs and show extra care and consideration to disabled and elderly residents.
  • All operatives will wear identification badges and ensure a clean, tidy and safe working environment.

And this is how we do it…

  • All of our operatives follow a strict code of conduct and Health & Safety procedures.
  • Working hours are agreed with the Client and we aim to keep noise levels to a minimum. Noisy works will only be carried out during the designated hours.
  • High levels of cleanliness and tidiness are adhered to. We provide protective materials as and when necessary.
  • We ensure that clear signage and alternative walkways are displayed when a disruption is caused.